Last updated: 2026
This Policy explains how 1Red Casino collects, uses, shares and protects your personal data. It applies to our website, our mobile version and our customer support. By using our services, you confirm that you have read this Policy. It forms part of our Terms and Conditions.
1. Who we are
In this Policy, “we”, “us” and “our” mean the operator of 1Red Casino. We control the personal data described here and decide how and why it is used.
2. Information we collect
We collect the data you give us and the data generated when you use our services. This includes:
- Identity and contact data: your name, date of birth, address, e-mail address and phone number.
- Verification (KYC) documents: copies of ID documents and other evidence of identity, age and address.
- Financial data: your payment method, a partial card number and your transaction history.
- Gameplay data: your bets, the games you play, session times and the limits you set.
- Technical data: your IP address, device, browser and location derived from your IP address.
- Communications: your messages and contacts with our support team.
3. How we use it
We use your personal data for the following purposes:
- To open and run your account and to process deposits and withdrawals.
- To check your identity and age and to meet anti-money-laundering obligations.
- To prevent fraud and the abuse of bonuses and promotions.
- To support responsible gambling, including spotting risky play and applying limits and self-exclusion.
- To answer your questions and provide customer support.
- To send marketing, but only where you have given consent.
- To improve our site, using aggregated data wherever possible.
4. Cookies and tracking
We use cookies and similar technologies to run the site and to understand how it is used. A consent banner lets you choose which non-essential cookies you accept. You can also change your browser settings. Blocking essential cookies will break parts of the site.
| Type | Purpose |
|---|---|
| Essential | Keep the site working, such as login and security. |
| Functional | Remember your settings and preferences. |
| Analytics | Help us understand how players use the site. |
| Marketing | Measure and target advertising, only with consent. |
5. Sharing your data
We do not sell your personal data. We share it only where needed, and recipients are described by category:
| Recipient | Data | Reason |
|---|---|---|
| Payment providers | Financial data | To process deposits and withdrawals. |
| Identity verification services | Identity and KYC data | To confirm your identity and age. |
| Game providers | Gameplay data | To deliver games and settle bets. |
| Authorities and regulators | Data requested by law | Where required by law. |
| Responsible gambling bodies | Self-exclusion data | To enforce self-exclusion. |
6. International transfers
Some of your data may be processed outside United Kingdom. Where this happens, we use safeguards so that your data receives a comparable level of protection.
7. Security
We protect your data with SSL/TLS encryption and store documents in encrypted form. Access is limited to staff who need it, and we monitor our systems for unusual activity. No system is completely secure. Keep your password private and do not share it with anyone.
8. Retention
We keep your data while your account is open and afterwards for as long as anti-money-laundering, tax and gambling laws require. After that, the data is deleted or anonymised.
9. Your rights
You have the following rights over your personal data:
- Access: ask for a copy of the data we hold about you.
- Correction: ask us to correct data that is wrong or incomplete.
- Deletion: ask us to delete your data, though this is limited where the law requires us to keep records.
- Objection: object to marketing at any time.
- Withdrawal of consent: withdraw any consent you have given.
To make a request, contact support. We will check your identity and respond within a reasonable time. You also have the right to complain to the privacy regulator of United Kingdom.
10. Marketing
You can opt in to marketing at registration. You can opt out at any time in your account settings or through the unsubscribe link. Service messages are still sent.
11. Minors and responsible gambling
Our services are for adults only: 18+ or the legal age in United Kingdom, whichever is higher. If checks show that a minor holds an account, we delete the data and close the account. Self-exclusion data is kept so that we can enforce it.
12. Changes and contact
We may update this Policy. The date at the top shows the latest version. We announce material changes on the site. For questions, contact support via live chat or the contact page.
FAQ
Does 1Red Casino sell my data?
No. We do not sell your personal data. We share it only with the categories of recipients listed in this Policy and only for the purposes described here.
Is my card data safe at 1Red Casino?
We use SSL/TLS encryption and share financial data only with payment providers that process your transactions. We store only a partial card number, never the full details.
How do I delete my account and data at 1Red Casino?
Contact support to request closure. We delete your data, except where anti-money-laundering, tax or gambling laws require us to keep records for longer.
How long does 1Red Casino keep my data?
We keep your data while your account is open and afterwards for as long as the law requires. Once that period ends, the data is deleted or anonymised.
How do I stop marketing e-mails from 1Red Casino?
Opt out in your account settings or use the unsubscribe link in any marketing e-mail. You will still receive service messages about your account.